This website contains promotional content about our services.
Last Updated: 1 January 2024
Introduction
vale-serval ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vale-serval.net or use our pet care services.
Please read this policy carefully to understand our practices regarding your personal data. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect and process the following types of personal information:
- Identity Data: Full name, title, and date of birth where relevant
- Contact Data: Email address, residential address, and service location address
- Pet Information: Your pet's name, breed, age, medical history, behavioural notes, and vaccination records
- Transaction Data: Details of services you have purchased and payment information
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform
- Usage Data: Information about how you use our website and services
- Communication Data: Your preferences for receiving communications from us and your communication history with us
How We Collect Your Information
We collect information through various methods including:
- Direct interactions when you fill out forms, request services, or correspond with us
- Automated technologies such as cookies and similar tracking technologies when you browse our website
- Third-party sources including analytics providers and payment processors
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our pet care services to you
- To process and manage your bookings and payments
- To communicate with you about your appointments and our services
- To send you relevant updates, promotional materials, and newsletters (where you have opted in)
- To improve our website, services, and customer experience
- To comply with legal and regulatory obligations
- To protect the safety and wellbeing of the animals in our care
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract Performance: Processing necessary to fulfil our service agreement with you
- Legitimate Interests: Processing necessary for our business interests, provided these do not override your rights
- Consent: Where you have given explicit consent for specific processing activities
- Legal Obligation: Processing necessary to comply with applicable laws
Data Sharing and Disclosure
We may share your personal information with:
- Our employees and contractors who provide pet care services
- Third-party service providers who assist with payment processing, email delivery, and website hosting
- Professional advisers including lawyers, accountants, and insurers
- Regulatory authorities where required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client records for seven years following the end of our service relationship.
Your Rights
Under applicable data protection laws, you have the right to:
- Request access to your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected]
Data Security
We have implemented appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries other than Australia. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
vale-serval
42 Harbour View Road
Sydney, NSW 2000
Australia
Email: [email protected]